New website, puts clients at its heart

October 7, 2021

Landbay designs new Centre website, putting clients at its heart  

The Centre is delighted to launch our new website with a modern and fresh look and offers people looking for help a better experience.  

The project was spearheaded by volunteers at corporate partner Landbay, staff from their communications team designed and supported its development. This included interviewing clients, staff and volunteers to understand what was important to them and how they use the website and the result is a more modern, accessible, easy-to-use website that helps clients and supporters to find what they need.  

Many of our clients do not have access to laptops so the new site was designed to offer an improved mobile phone experience.

Staff from BNP Paribas, helped translate information for our ‘Get Help’ pages including immigration, employment, welfare, food and housing support into six key languages. Removing barriers to access information and empowering people who do not speak English as a first language to get support.

Staff, clients and volunteers are delighted with the new site. Senior Corporate Partnerships Officer at the Centre, Trish Marron who led on the project says:  

“As a small charity we did not have the expertise to deliver a new website ourselves. Working with the team at Landbay was a dream come true as they really took the time to understand the different audiences who use the site and how we wanted to showcase our work. The new site is even better than we hoped and it is wonderful know that ultimately it will help us reach more people who need support. Massive thank you to the staff at Landbay, BNP Paribas and freelance UX designer Siobhan Mcelhinney for volunteering their time to make this happen!