- Our advice is free, independent, fair, and private.
- Our team are qualified to do their job and have regular training.
- We will give you a high-quality service, answer your questions quickly, and guide you to the right help.
- We may suggest other services outside our centre if they can help you better.
- We will treat you with respect, be polite, and listen carefully to you.
- Your privacy is important. We keep your personal information safe under UK laws (Data Protection Act 2018 and GDPR).
- We keep things confidential. We won’t share your information unless:
- You give us written permission
- You or someone else is in danger
- The law says we must share it
- We treat everyone fairly. We do not allow discrimination, and we follow our centre’s rules on who we can help.
- We will keep you updated on your case in a professional and timely way.
- If you are not happy with our service, you can complain. You can ask for our Feedback, Complaints and Appeals policy at reception and we can advise you how to submit a complaint.
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