Our impact
How we know our work makes a difference
We focus on four areas that matter most to the people we support. These help us understand the difference we are making now and how we are helping to prevent homelessness in the future.
Our theory of change guides this work, helping us focus on the outcomes that make the biggest difference.
Because people are often dealing with more than one challenge at the same time, we bring our services together to support progress across different parts of their lives.
In the last year we supported
Between 1 April 2025 and 30 March 2026
1516
1516 people
934
Including 934 families
356
And 356 people under 25
Housing stability
We help young people, children and families move towards safer, more secure and more suitable accommodation.
This includes providing a safe place to live in our supported accommodation, supporting residents to move on to longer-term housing, and helping clients prevent homelessness, resolve housing problems and take steps towards sustained accommodation through our housing advice service.
58
58 young people lived with us in our accommodation
29
29 residents moved onto longer-term or more independent housing
52%
52% of residents in education, training or work
242
242 people made steps towards secure and safe accommodation
Financial security
We increase people’s financial security by helping them access benefits, secure grants and receive backdated payments, while also supporting them towards employment, training and volunteering.
This combination of immediate financial help and longer-term opportunities reduces pressure on families and helps people build stability.
120
We helped 120 people increase their income through our welfare rights team
£348,544
We helped get people £348,544 through maximised or restored benefits
£219,540
We helped people get £219,540 in backdated money
49
49 clients attained training, volunteering, work placement or mentoring
Learning and development
We support children, young people and parents to build confidence, skills and wellbeing, and to make progress towards their goals.
This includes delivering family service programmes, improving children’s learning and wellbeing, providing life skills support for young people, and helping people move into education, training or work.
94%
94% of parents said their children’s learning or school work has improved
89%
89% of parents said their children’s overall wellbeing and happiness has improved
94%
94% of parents said they feel more confident and supported as a parent
85
We provided 85 psychotherapy in-reach sessions for young people in our hostel
Community and inclusion
We help people secure their rights, access essential services and take part more fully in their community.
This includes supporting immigration outcomes, helping children access school places, delivering family sessions in community settings, enabling participation in local activities, and helping families feel more confident travelling to and engaging with life beyond the Centre.
206
206 parents and children took part in community activities
94%
94% of parents said they feel more confident taking part in activities in the local area
92%
92% of children said they enjoyed meeting and spending time with other children at the Centre
71
We supported 71 people to secure or extend their right to remain in the UK
Get in touch
If you would like to know more about how we measure and evaluate our work, are interested in our work and its impact, or would like to discuss partnership or funding opportunities, please get in touch.