We work closely with organisations to ensure that there is a smooth handover for the client when referred to us. This page is designed to help people looking to make a referral understand more about our services, check if we are the right people to refer to and then make a referral if appropriate.

Check whether we are the right service Make a referral

Our services

Welcome and assessment

The first point of contact: We listen, understand the client's situation and help plan next steps

Welfare benefits and housing

Get help with benefits, rent, housing problems and understanding their options

Immigration

Find accredited legal advice and support with immigration

Employment and learning

Discuss finding work, training and education

Activities for children

Our family services team support children to have fun and build confidence whilst connecting parents and carers together

Canopy

Targeted support for families living in temporary accommodation and have been placed outside of Westminster.

We may not always be the right service for the person you are looking to refer. You can use this tool to work out whether this is the case or not. We ask all refers to consider this before making a referral so as to avoid the client feeling they are being passed from service to service unnecessarily.

Referral Eligibility Checker

Is the person you are looking to refer based in Westminster?

This referral may not be suitable

We currently only work with families and young people based in Westminster.

If you are looking to make a referral to our Immigration Advice service, we can take referrals from across London.

You can find out more here: Immigration Advice Service

Is the person you are looking to refer:

This referral may not be suitable

We are funded to work with families and young people in Westminster, and so we would usually look to signpost or refer single adults to more appropriate services.

You can find suggestions of other organisations on our website here: Other Services

Are they looking for immigration advice?

Immigration Advice

Our immigration advice service runs a triage session fortnightly on Mondays.

For more information on how to access this service, please head to:

Immigration Advice Service

Do you have consent from the client to share their details with us?

Client Consent Required

We need consent from the client for us to contact them.

We find that this makes the referral more successful, as they are more likely to answer our phone call if they are expecting it.

Referral Accepted

From what you have told us, we would welcome a referral for this client.

The next step is to share their contact details with us so that our assessment team can find out more about their situation and book them in for an appointment.

Please use the referral form below to share their details.

Continue to Referral Form